Shipping & Returns
streetmachine.com dispatch orders with PostNord, DHL and GLS. All packages are insured and have a tracking number so the package can be traced.
When your order is dispatched, you will receive an email with the tracking number for your package. In some cases, the email can end in up your spam-folder, so please check there before contacting us.
Additional transit time may occur when shipping to offshore islands.
All enquiries regarding shipping please use email@example.com.
We offer Free Shipping on all orders above DKK 1.000 / €250 / £210 / USD$ 280. Free shipping is automatically applied at checkout when meeting the order minimum.
Denmark (free shipping over DKK 1.300):
Postnord Self-Collect DKK 30
Postnord Home-Delivery DKK 50
GLS Package Shop DKK 40
*Greenland and The Faroe Islands DKK 120 (Postnord)
Europe (free shipping over €250):
DHL — Express (VAT Countries Only) €12
DHL — Express (VAT Countries Only) €15
GLS — ShopDelivery (Germany Only) €9
United Kingdom (free shipping over £210):
DHL — Express £10
USA & Canada (free shipping over USD$ 280):
DHL — Express $20
Hong Kong, Japan, China and South Korea (free shipping over $140):
DHL — Express $20
Rest of the World (free shipping over USD$ 280):
DHL — Express $20
*We do not offer shipping to Russia.
– Denmark: within 2 working days
– Greenland and The Faroe Islands (Postnord): 4-9 working days for The Faroe Islands and 17-27 working days for Greenland
– United Kingdom (DHL — Express): 1-2 working days
– Europe (DHL — Express): 1-2 working days working days
– Europe (DHL — Express): 1-2 working days
– Germany (GLS — Shop Delivery): 2-3 working days
– USA & Canada (DHL — Express): 1-2 working days
– Hong Kong, Japan, China and South Korea (DHL — Express): 1-2 working days
– Rest of the world (DHL — Express): 1-2 working days
We strive to offer the best and fastest possible service and dispatch goods on working days. Some delays may be experienced during sales and public holidays.
Additional transit time may occur when shipping to offshore islands. STREETMACHINE cannot accept responsibility for orders that are delayed in Customs.
You have the right to return your purchase within 14 days from the day you receive the goods.
Please fill out the return slip enclosed with your order. Our returns address is stated below and on the return slip. If you didn't receive a returns slip, please ensure to enclose your order number inside the package. Return shipping costs will not be refunded. We strongly advise your return shipment to have a tracking number. All packages remain the responsibility of you, the buyer until received at our returns address as stated below. Please quote your order number on all correspondence.
We only accept packages sent directly to the address below.
Write RETURNS on the box to ensure smooth transit through customs.
2300 Copenhagen S
Products are to be returned in original condition in original, undamaged packaging with price stickers, hang tags etc still attached. Streetmachine reserves the right to refuse any returns which do not comply with the above criteria.
FREE RETURNS ON DANISH ORDERS
Danish orders can be returned free of charge within the 14 days.
Please contact our Customer Service by sending an email with your order number to firstname.lastname@example.org Then we will send you a return label via. PostNord you can print out.
All products sold on stretmachine.com are subject to 2 years warranty.
This warranty covers manufacturing faults only, not wear and tear from regular use.
If you believe you have a warranty claim please contact us by e-mail at email@example.com
Include order number, photos of the claim area, a description of the claim and if applicable, description of how the fault occured.
Our suppliers handle warranty claims in different ways. We will do our best to get your claim processed as quickly as possible.