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FREE DELIVERY ON ALL ORDERS OVER - EUROPE €250 / REST OF THE WORLD $390

Shipping & Returns

SHIPPING



streetmachine.com dispatch orders with Postnord, FedEx, DHL, GLS and EMS. All packages are insured and have a tracking number so the package can be traced.

When an order is dispatched, you will receive an e-mail containing the tracking no. for your package. In some cases this may be caught by your junk filter, so please check before contacting us.

Additional transit time may occur when shipping to offshore islands.

All enquiries regarding shipping please use support@streetmachine.com.

RATES

We offer Free Shipping on all orders above DKK 1.000 / €250 / £210 / USD$ 280. Free shipping is automatically applied at checkout when meeting the order minimum.

Denmark (free shipping over DKK 1.300):

Postnord Self-Collect DKK 30
Postnord Home-Delivery DKK 50
GLS Package Shop DKK 40
By Expressen Same-Day Delivery (Copenhagen Only) DKK 100

*Greenland and The Faroe Islands DKK 120 (Postnord)

Europe (free shipping over €250):

FedEx — International Economy €10
DHL — Express (VAT Countries Only) €15
GLS — ShopDelivery (Germany Only) €9


United Kingdom (free shipping over £210):

FedEx — International Economy £8
DHL — Express £13


USA & Canada (free shipping over USD$ 280):

FedEx — International Economy USD$ 19
DHL — Express USD$ 26


Hong Kong, Japan, China and South Korea (free shipping over USD$ 100):

EMS $30

Rest of the World (free shipping over USD$ 280):

FedEx — International Economy USD$ 30

*We do not offer shipping to Russia.


DELIVERY TIMES

– Denmark: within 2 working days
– Denmark (By Expressen): Same-Day Delivery if the order is placed before 11:00 AM *(business days only). Valid in the following zip codes: 1000 - 1473, 1500-1799, 2000-2500, 2900.

– Greenland and The Faroe Islands (Postnord): 4-9 working days for The Faroe Islands and 17-27 working days for Greenland

– United Kingdom (FedEx — International Economy): 3-4 working days
– United Kingdom (DHL — Express): 1-2 working days

– Europe (FedEx — International Economy): 3-4 working days
– Europe (DHL — Express): 1-2 working days
– Germany (GLS — Shop Delivery): 2-3 working days

– USA & Canada (FedEx — International Economy): within 5 working days
– USA & Canada (DHL — Express): 1-2 working days

– Hong Kong, Japan, China and South Korea: within 5 working days

– Rest of the world: within 5 - 9 working days

We strive to offer the best and fastest possible service and dispatch goods on working days. Some delays may be experienced during sales and public holidays.

Additional transit time may occur when shipping to offshore islands. STREETMACHINE cannot accept responsibility for orders that are delayed in Customs.

By Expressen:

If the package cannot be delivered, By Expressen will contact the customer and schedule a new delivery date during the next day.
If the customer cannot be reached or the delivery of the order in the timeslot is not possible, By Expressen will store the order/package at their offices on Nansensgade 9, 1366 Copenhagen K.
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RETURNS



You have the right to return your purchase within 14 days from the day you receive the goods.

Please fill out the return slip enclosed with your order. Our returns address is stated below and on the return slip. If you didn't receive a returns slip, please ensure to enclose your order number inside the package. Return shipping costs will not be refunded. We strongly advise your return shipment to have a tracking number. All packages remain the responsibility of you, the buyer until received at our returns address as stated below. Please quote your order number on all correspondence.

Write RETURNS on the box to ensure smooth transit through customs.

Streetmachine WEB
Laplandsgade 11
2300 Copenhagen S
Denmark

Products are to be returned in original condition in original, undamaged packaging with price stickers, hang tags etc still attached. Streetmachine reserves the right to refuse any returns which do not comply with the above criteria.



FREE RETURNS ON DANISH ORDERS

Danish orders can be returned free of charge within the 14 days.
A paid parcel sticker and a return slip with instructions are included in all Danish orders.



WARRANTY CLAIMS



All products sold on stretmachine.com are subject to 2 years warranty.
This warranty covers manufacturing faults only, not wear and tear from regular use.
If you believe you have a warranty claim please contact us by e-mail at support@streetmachine.com

Include order number, photos of the claim area, a description of the claim and if applicable, description of how the fault occured.
Our suppliers handle warranty claims in different ways. We will do our best to get your claim processed as quickly as possible.