Shipping & Returns
Streetmachine.com sends orders with Post Nord, GLS and Fedex.
All packages are insured and have a tracking number so the package can be traced.
When an order is sent, you will receive an e-mail containing the tracking number for your package. In some cases this may be caught by your junk filter, so please check before contacting us.
We occasionally offer free shipping on all orders. This will be clearly communicated on our website.
Free delivery campaigns will be activated when you are checking out.
All enquiries regarding shipping please use firstname.lastname@example.org
Self-Collect DKK 30 (Free over 1.000 DKK)
Home Delivery DKK 50 (Free over 1.000 DKK)
GLS Package Shop DKK 40 (Free over 1.000 DKK)
Bike Messenger (Only in Copenhagen) DKK 150
Europe €10 (Free over €250)
United Kingdom £9 (Free over £230)
Greenland and the Faroe Islands DKK 120 (Free over 1,300 DKK)
US & Canada $25 (Free over $300)
Rest of the world $30 (free over $300)
We strive to offer the best and fastest possible service and dispatch goods on working days.
Orders received before 10AM will usually be dispatched the same day.
Some delays may be experienced during sales and public holidays.
Additional transit time may occur when shipping to offshore islands. Streetmachine cannot accept responsibility for orders that are delayed in Customs.
Denmark: Within 2 working days
Europe: Within 4 working days
USA & Canada: Within 5 working days
Rest of the world (Asia, Australia: Within 5 working days
You have the right to return your purchase within 14 days from the day you receive the goods.
Please fill out the return slip enclosed with your order. Our returns address is stated below and on the return slip. If you didn't receive a returns slip, please ensure to enclose your order number inside the package. Return shipping costs will not be refunded. We strongly advise your return shipment to have a tracking number. All packages remain the responsibility of you, the buyer until received at our returns address as stated below. Please quote your order number on all correspondence.
Write RETURNS on the box to ensure smooth transit through customs.
2300 Copenhagen S
Products are to be returned in original condition in original, undamaged packaging with price stickers, hang tags etc still attached. Streetmachine reserves the right to refuse any returns which do not comply with the above criteria.
FREE RETURNS ON DANISH ORDERS
Danish orders can be returned free of charge within the 14 days.
A paid parcel sticker and a return slip with instructions are included in all Danish orders.
All products sold on stretmachine.com are subject to 2 years warranty.
This warranty covers manufacturing faults only, not wear and tear from regular use.
If you believe you have a warranty claim please contact us by e-mail at email@example.com
Include order number, photos of the claim area, a description of the claim and if applicable, description of how the fault occured.
Our suppliers handle warranty claims in different ways. We will do our best to get your claim processed as quickly as possible.