Help - FAQ
FREQUENTLY ASKED QUESTIONS
Here you can find answers to your questions. I you are in doubt of anything
feel free to email us at firstname.lastname@example.org or call us at +45 5357 1211.
DO YOU HAVE ALL ITEMS FROM THE WEBSHOP IN THE YOUR PHYSICAL STORE?
Most items can be purchased in our store. The specific product page will tell you if the item is available in our physical store or only online.
All our shoe sizes are listen in US sizes. We have made a size-guide for each brand to be found on the specific productpage.
No, the payment is reserved as soon as you place an order but the amount is not withdrawn until the order ships.
If an item is sold out we will contact you by phone or e-mail to see if you would like a different item
HOW DO I COMPLAIN ABOUT A FLAW ON AN ITEM?
Is case of a complaint, you will have to contact us and explain the situation.
Yes! You will get a free peice of grip with all decks.
Sure! Just write in the commentary field, during the check out process, that you want griptape mounted.
Sure! Just wirte in the commentary field that you want some stickers and we'll handle it!
You will receive an e-mail with your tracking number as soon as your order ships.
If you want your order canceled please call us as soon as possible.
Yes! You may return your order within 12 days of purchase. The 12 days starts when you receive the package.
- You must return the item unsued and in the original package. Do not remove labels and tags.
When you return an item your payment is refunded to the account used for the purchase.