Help - Terms and Conditions


Terms & Conditions

1. Orders on Streetmachine.com

Payment methods:

You can pay for your order with one of numerous credit cards or the payment service PayPal.

Here is a list of card types which can be used on Streetmachine.com:

- Dankort
- eDankort
- Visa
- Visa Dankort
- Visa Electron
- MasterCard
- Maestro
- JCB

If you order outside of Denmark your credit card must be supported by Verified By Visa, SecureCode or J/Secure.

3D Secure is a payment safety developed by Visa to confirm that the person using the credit card is you.
The security method is also used by MasterCard. It is up to your payment institution to verify your identity if you use credit or debit cards for online purchases. The identification takes place by entering your personal password upon purchase. The password is controlled by your payment institution through an encrypted and secure connection. The password is the one you have chosen with your payment institution, or one that has been given you.
When using Paypal, your Paypal address must match the shipping address in the order. This is for security reasons and it is a claim from Paypal. If they do not match, we will contact you and wor out a solution.

Campains:

- Order a skateboard and we throw in free griptape and bolts!

Prices: Web Deals, Sale and offer prices are only valid in the webshop. Not in the physical store in Copenhagen, unless otherwise noted.
Percentage Discount codes are not valid on already discounted items.
All prices include Danish VAT of 25%.

Shop VAT-free outide of Europe:

I you shop from a country outside the EU, we will deduct the Danish VAT from the price.
VAT will be deducted automatically in the checkout once you have selected your country.


Gift cards:

You can buy gift cards that can be used on Streetmachine.com or in our store in Copenhagen. A voucher will not be sent physically to you, but in an e-mail for fast execution.
After the purchase of a gift card you will receive an email with the voucher that you can print or forward to a receiver.

Sold out items, price- & misprint:

All prices mentioned on the website are subject to typing errors and misprints. Streetmachine is not liable for the consequences of typing errors and misprints. If you have questions regarding your purchase please feel free to contact us.
2. Returns & Warranty

Returns:

You have 14 days to return the items. The 14 days is applicable from the date you received your goods.

Returning:

Products must be returned in original packaging and price tags, etc. must not be removed.
Products must be packed in a box or the like. Tape should not be applied directly to a product or product packaging. Hats and caps must be packed in a box so the form will not be pressured. Street Machine does not skateboards return if the grip tape is mounted on, or parts are removed from the packaging and mounted.
Streetmachine.com have the right to refuse a return if the above requirements are not met.

Warranty:

You have 2 year warranty on products. This covers manufacturing faults and not general wear and tear from normal use.
If you have a product you want to complain about, please contact us via email at support@streetmachine.com. Include your order number / Invoice No. and pictures and description of the error.
Our suppliers deal with complaints in different ways, we strive to process claims as quickly as possible.
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3. Shipping

Generel:

Streetmachine.com sends orders by PostDenmark and UPS. All packages are insured and have a tracking number so that its status can always be traced.
Once an order is shipped, the customer will receive an automatically generated e-mail with a tracking number.
Delivery in Denmark is 1-3 business days.


Shipping prices:

Denmark DKK 70 (PostDenmark)
Europe EUR 10 (Fedex)
Greenland and Faroe Islands DKK 120 (PostDEnmark - Private Priority - 2-6 working days)
USA and Canada USD 20 (Fedex)
Rest of World USD 30 (Fedex)


Delivery:

Denmark: 1-3 working days
Europe: 2-4 working days
International: 2-5 working days